Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Commercial Loss Coordinator
Fully Remote - US
Commercial Loss Coordinator
Full Time • Fully Remote - US
Position Summary
Paul Davis Restoration, Inc. is a North American organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 offices across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. The Commercial Loss Coordinator position is responsible for new loss coordination, data management, administration of account systems/processes, and maintenance of internal performance standards.
Essential Duties/Responsibilities
Paul Davis Restoration, Inc. is a North American organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 offices across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. The Commercial Loss Coordinator position is responsible for new loss coordination, data management, administration of account systems/processes, and maintenance of internal performance standards.
Essential Duties/Responsibilities
- First recorded customer experience
- Loss coordination
- Loss data management
- Partner administration and operational compliance
- Team administrative tasks
- Job progress management
- All other duties as assigned
Competency – Knowledge, Skills and Abilities
- Sales experience with demonstrated negotiation and marketing skills
- General knowledge of the insurance industry/claims
- Obtains necessary industry trade certifications
- High level of initiative, dependability, and self-motivation
- Effectively able to communicate both verbally and in writing
- Ability to analyze, diffuse and solve problem situations
- Knowledge of cost analysis techniques
- Ability to make decisions on own and evaluate judgments
- Possess a valid driver’s license
- Ability to demonstrate initiative, accountability, and leadership
- Ability to organize and schedule assignments to meet known priorities and critical work
deadlines - Strategic and analytical thinking
- Demonstrated attention to detail and communication skills
- Ability to influence without authority
- Demonstrated ability to work successfully in an environment characterized by multiple projects
in various stages, changing priorities, constant interruption, and emergency demands.
- Capacity to render judgments with integrity under conditions of ethical uncertainty.
- Commitment to customer’s sense of urgency
- Demonstrated ability to communicate effectively verbally and in writing
- Disciplined approach to planning and self-management
- Attention to detail
- Self-driven
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education and Experience
- College Diploma or Bachelor’s Degree (or equivalent experience)
- Restoration and or insurance or commercial/ facility sales experience a plus
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to stay in a stationary position up to 100% of the time
- The person in this position needs to occasionally move about inside the office to access file
cabinets, office machinery, etc. - Constantly operates a computer and other office productivity machinery, such as a calculator,
fax machine, copy machine, and computer printer. - Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 20lbs
- Ability to safely operate a company vehicle
Work Environment
The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.
Travel
The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.
Travel
This position may require up to 10% travel for vendor sites, business visits as well as for team meetings and trainings.
Reasonable Accommodation For Disability
Reasonable Accommodation For Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.
Disclaimer
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
I can perform the essential duties and responsibilities of the job description.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture