Benefits:

Medical, Dental, & Vision Benefits
401(k) matching
Paid time off
Parental leave
Training & development
Wellness resources

Join Our National Team as an Account Manager!

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Account Manager.

This position will serve as the primary account contact on insurance and non-insurance accounts, focusing on transactional activities and problem-solving. The Account Manager will work with the Marketing and Operations Departments to ensure the successful implementation and ongoing management and maintenance of these accounts.

Position: Account Manager
Reports to: Strategic Accounts Team
Location: Fully Remote
Salary Range: $65K - $85K annually

Essential Duties/Responsibilities:

Responsible for all technical activities within the assigned accounts.
Function as the primary contact with the client’s program coordinator and other key personnel
Oversee and institute dispute resolution procedures necessary to meet the service and quality requirements on assigned accounts
Analyze and appraise the effectiveness of operating procedures and processes of the accounts assigned
Update and communicate on an ongoing basis with internal and external clients on program specifics.
Provide support to the Vice President of Strategic Accounts as it relates to the management of new and existing accounts with insurance and non-insurance partners.
Participate on sales and marketing calls as necessary to ensure a smooth transition of accounts
Deliver presentations to PDR Owners School, district meetings, the PDR annual convention and the Strategic Marketing Committee as requested
Analyze and recommend programs and procedures that are in the best interest of all parties
Other duties as assigned

Competency – Knowledge, Skills, and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of marketing, sales, and operations within our company
Knowledge of cost analysis techniques
Knowledge of XactAnalysis, RMS, and other dispatch and reporting of claim transaction systems
Customer service and communication skills
Typing and administrative skills
Priority Management skills
High organizational skills
Public speaking skills
Stress management and composure
Ability to learn and operate our primary operating systems: RMS, Xactimate, PDConnect, Contractor Connection, ADP, SharePoint, and OneDrive
Ability to create documents
Ability to answer and communicate with customers and staff over the phone
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently and make decisions
Maintain a level of confidentiality
Ability to maintain a satisfactory background check
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience:

High School Diploma or GED required
Bachelor’s Degree or equivalent field experience
Experience and knowledge of the systems used in dispatch and reporting claim transactions

Preferred Education and Experience:

Restoration and or insurance carrier/industry experience
Certification(s) in Claims Handling

Travel:

This position may require up to 33% travel. This position may require travel to franchise locations, trainings, and team meetings.

Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This is a remote position.

Compensation: $65,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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