Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Apertura Futura: Account Manager
Full Time • Fully Remote - US
Benefits:
- Medical, Dental, & Vision Benefits
- 401(k) matching
- Paid time off
- Parental leave
- Training & development
- Wellness resources
Join Our National Team as an Account Manager!
Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Account Manager.
This position will serve as the primary account contact on insurance and non-insurance accounts, focusing on transactional activities and problem-solving. The Account Manager will work with the Marketing and Operations Departments to ensure the successful implementation and ongoing management and maintenance of these accounts.
Position: Account Manager
Reports to: Strategic Accounts Team
Location: Fully Remote
Salary Range: $65K - $85K annually
Essential Duties/Responsibilities:
- Responsible for all technical activities within the assigned accounts.
- Function as the primary contact with the client’s program coordinator and other key personnel
- Oversee and institute dispute resolution procedures necessary to meet the service and quality requirements on assigned accounts
- Analyze and appraise the effectiveness of operating procedures and processes of the accounts assigned
- Update and communicate on an ongoing basis with internal and external clients on program specifics.
- Provide support to the Vice President of Strategic Accounts as it relates to the management of new and existing accounts with insurance and non-insurance partners.
- Participate on sales and marketing calls as necessary to ensure a smooth transition of accounts
- Deliver presentations to PDR Owners School, district meetings, the PDR annual convention and the Strategic Marketing Committee as requested
- Analyze and recommend programs and procedures that are in the best interest of all parties
- Other duties as assigned
Competency – Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Knowledge of marketing, sales, and operations within our company
- Knowledge of cost analysis techniques
- Knowledge of XactAnalysis, RMS, and other dispatch and reporting of claim transaction systems
- Customer service and communication skills
- Typing and administrative skills
- Priority Management skills
- High organizational skills
- Public speaking skills
- Stress management and composure
- Ability to learn and operate our primary operating systems: RMS, Xactimate, PDConnect, Contractor Connection, ADP, SharePoint, and OneDrive
- Ability to create documents
- Ability to answer and communicate with customers and staff over the phone
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently and make decisions
- Maintain a level of confidentiality
- Ability to maintain a satisfactory background check
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education and Experience:
- High School Diploma or GED required
- Bachelor’s Degree or equivalent field experience
- Experience and knowledge of the systems used in dispatch and reporting claim transactions
Preferred Education and Experience:
- Restoration and or insurance carrier/industry experience
- Certification(s) in Claims Handling
Travel:
This position may require up to 33% travel. This position may require travel to franchise locations, trainings, and team meetings.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This is a remote position.
Compensación: $65,000.00 - $85,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture